Refund policy

❗ALL SALES ARE FINAL❗

🔴 There is a 5% cancellation fee (unshipped orders) 🔴

I pack every order with utmost love and care, and as a small business, I cannot accept refunds/returns/exchanges. Due to this, please be very sure of your order before placing it!

While I do not accept refunds, I make the exception for missing items (not lost mail); meaning, you received your order, but an item is missing.

I ask that you please be honest about whether an item is missing. I take a picture of every order/its contents before shipping, so if there is proof that I forgot to add an item, I truly apologize for my mistake and will be sure to fix the problem!

In this case, I will send you a refund for the missing item(s)!
-`(^▽' o)

Feel free to reach out to me via the contact form if you have any further questions so that I may assist you!

NOTE:

If there is a problem with your order, you have until two weeks after the delivery date to contact me. After two weeks have passed, there is nothing that can be done about your order.

 

CANCELLATIONS

Once your order is marked as fulfilled/shipped, I cannot change or cancel it, so please be very sure of your order/information before placing it!

  • If you made a mistake with your order and it has not been shipped yet, you may request to have it cancelled. Then, you can make another order with the correct items. However, please note that there is a 5% cancellation fee; this amount will be deducted from your total order refund amount.
  • If your order was cancelled, it may take up to 10 business days for the refunded amount to be received.
  • Note: It may take time for you to receive a notification about your refund.

I apologize, but shipped orders are no longer under my control, and I am not responsible for a package after it is shipped/the tracking number has been provided.

NOTE: Sometimes, USPS marks a package as "delivered" up to 48 hours prior to its arrival. If more than 24 additional hours have passed and your package has still not shown up, you will need to contact USPS directly to file a missing mail search.